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Email

Please find below our list of Email guides to help with your hosting account.

How to configure Android Gmail app for IMAP (Nougat 7.0+)

This article was posted in: Email

This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox and your Server Hostname You can obtain the former in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client. The server hostname is confirmed in your Welcome Email.

Notice:
With such variation in the Android world it is not uncommon for there to be variation in these steps from device to device. For reference this guide was created with a clean copy of Android 7.1 Nougat with no manufacturer specific variations.


There are two options for IMAP Hostname & SMTP Hostname

There are now two options for setting up your email client.  Option 1 is preferred, but does have some prerequisites.

Option 1 - Use mail.your.domain for inbound and outbound mail server (IMAP Hostname and SMTP Hostname)

Prerequisites

Your domain’s A record must be pointing to your Krystal hosting server. If your domain is registered with Krystal then this is likely the case.

You must have SSL enabled for the domain.  Once your domain is correctly pointing to Krystal a free LetsEncrypt certificate will be issued automatically.

If you meet these requirements then you can use the format mail.your.domain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is example.co.uk then you would use mail.example.co.uk as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won’t need to re-configure any email clients.  Once the DNS has updated for your new server A record the clients will continue to be able to send and receive email.

Option 2 - use the server hostname for inbound and outbound mail server

This option has no prerequisites.  However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

If you are a reseller this would also impact all your client accounts.


Step 1

Open the Gmail application.


Step 2

Tap on Add an email address.


Step 3

Tap Other.


Step 4

Enter the email address you wish to connect to and tap Manual Setup in the bottom left corner.


Step 5

Tap Personal (IMAP).


Step 6

Enter the password for the email address and tap Next.


Step 7

Enter the information as follows:

  • Username: The email address we are trying to connect to.
  • Password: The same password we used earlier.
  • Server: This is the hostname of the server your email address resides on. (Ask support if you’re unsure).

Tap Next.


Step 8

Enter the information as follows:

  • Require Signin: Checked
  • Username: The email address we are trying to connect to.
  • Password: The same password we used earlier.
  • Server: This is the hostname of the server your email address resides on. (Ask support if you’re unsure).

Tap Next.


Step 9

Adjust these settings to suit your needs, or leave them as is and tap Next.


Step 10

Enter an account name. This is how the email account will be displayed within the Gmail app.

Enter your name. This is displayed to recipients of your emails so they can tell who is emailing them.

Tap Next.


Step 11

The email account is now added. Tap Take Me To Gmail.

If your email address contains emails, they will soon display in your Inbox.

All done!