Creed
Stats
Guides
Support
- - Ticket
    For our clients only. Open a ticket you can track and reply to.
    Open a support ticket
    
    Live Chat
    Instantly talk to one of our support team, we're here to help.
    Start a live chat
    
    Talk to us: 020 8050 1337 (Monday–Friday 9am – 8pm)
    Business plans have access to 24/7 emergency phone support.
  - Knowledge Base
    Search our extensive archive of guides to help you with your hosting account.
    
    or go directly to our support site:
    help.krystal.co.uk
Login
Contact Us
Client area

Simon Blackler - CEO

UK's Best Website Hosting Provider

In 2002, frustrated by poor service and bad business practices, I created Krystal to provide an “Honest, Reliable & Personal” alternative to the large faceless hosting corporations. We’re named Krystal because the company embodies values often associated with precious crystals, such as quality, rarity and transparency.

Over the last 16 years our unique approach to business has won us a reputation for excellence and a loyal following.
We’re now the largest independent UK web host and are rated the best web hosting company by popular review sites.

We’re in business because we’re passionate about technology and solving problems.
I hope that you’ll join us today and experience the Krystal difference for yourself.

Simon Blackler - CEO

{{stats.single.total_active_clients.valueFormatted}}

Active Clients

{{stats.computed.shared_servers_number_of_vhosts.valueFormatted}}

Websites Hosted

{{stats.single.total_support_interactions.valueFormatted}}

Client Interactions

since 2002

Business Hosting

Fully PCI-DSS compliant business hosting with free DDoS protection.

See all plans

Fully PCI-DSS Compliant
Unlimited bandwidth
24/7 Emergency phone support
FREE backups every 4 hours
FREE 256-bit SSL certificates
LiteMage: Optimises Magento performance
Developer friendly: SSH & Git
FREE domain name for life
1.5 Tbps of DDoS protection
Perfect for eCommerce websites!

From only £29.99

Per month

60 day money-back guarantee

Cloud Hosting

Everything you need to get your site online, friendly 100% UK-based support.

See all plans

100% SSD cloud hosting
Unlimited bandwidth
Optimised for WordPress & more
FREE regular backups
FREE website builder
Unlimited Emails & Email aliases
Unlimited subdomains & parked domains
1.5 Tbps of DDoS protection
FREE 256-bit SSL certificates
24/7 award-winning tech support

From only £3.99

Per month

60 day money-back guarantee

Cloud VPS

Cloud VPS built on a rock-solid platform with enterprise grade hardware.

Configure your VPS

100% SSD cloud VPS
Unlimited bandwidth
Full root access
FREE dedicated IP
No setup fee
FREE regular backups
Scalable VPS grows as you need
cPanel/WHM available
1.5 Tbps of DDoS protection
24/7 award-winning tech support

From only £9.99

Instant setup, deploy today

60 day money-back guarantee

Transparent, honest support

Our 100% in-house support is ready to assist...

We pride ourselves on offering a hosting support service like no other; polite, knowledgeable, fast and always ready to help.

Tickets

1,959

Total tickets received (last 7 days)

Calls

406

Incoming calls (last 7 days)

Live Chat

3

Live Chat operators online now

Some more stats from the past 7 days

7 hours

Avg ticket resolution time

7 minutes

Avg call duration

1,767

Live chats

60%

Tickets solved in 1 response

30 seconds

Target hold time

15 minutes

Avg Chat duration

Live

View more live stats

See how we're honest & transparent in everything we do.

Get in touch if you have any questions about our hosting:

Contact support Start a live chat

100% Green Web Hosting Provider

This is truly renewable energy. No carbon offsets, no planting a tree (though we're looking at doing this too, we like trees) just 100% renewable electricity from sources like the sun, wind and sea.

Green Energy

We use Ecotricity for our power, the first company in the UK to offer true 100% renewable energy.

Green Datacentre

All power consumed at our Netwise datacentre facility uses 100% renewable energy and have achieved a PUE rating of 1.12.

Green Mindset

By 2020 global datacentre usage will account for 3% of all CO2 emissions, so we want to start creating a path to a cleaner future.

Green-Minded Staff

Our staff are encouraged to be green and we assist where possible; we also hope our clients adopt a 'greener approach' to technology in the future.

View our hosting plans All powered by 100% renewable energy!