Krystal warmly welcomes...

Former clients of Squirrel Hosting

Squirrel Hosting


Squirrel Hosting has merged with Krystal Hosting. We're delighted to welcome you to the Krystal family and have put together this little primer to help you quickly familiarise yourself with our set up.

If you’d like to know more about us as a company you can here and if you need assistance we're here to help - please check out our support site. We look forward to working with you. Welcome to Krystal, from all the team.

We've collected the information you'll need going forward below.

Welcome to Krystal!

I’d like to take this opportunity to introduce myself and warmly welcome you to Krystal Hosting. We host nearly 200,000 websites on behalf of over 21,000 clients and have just celebrated our 15th birthday, so you’re in experienced hands! Our values and ethos are very similar to Squirrel’s and I’m confident that you’ll love the service and support we provide. You can now look forward to things like free SSL, 24/7 LiveChat and email that works! (Plus much more, see the list below)

What’s already happened?

We've already securely migrated your client information and services (domains and hosting packages) into the Krystal Client Area. We haven’t yet migrated your actual hosting, databases or email data to our platform. You’ll be able to do that using our in-house migration wizard, KARMA at a time that’s convenient to you.

What you need to do next


Client Area
Step 1

Login in to your new Client Area at https://krystal.co.uk/client/ (please update your bookmarks!)

To login you will need to initiate a password reset using the same email you used to login at Squirrel.

Please check that everything is there that should be, if there’s anything missing or incorrect please contact us immediately.


Payment
Step 2

If you’d like to pay via card please add a card to file to ensure uninterrupted service. If you’d like to use PayPal or pay via Bank Transfer you can just wait until your next invoice is raised.

Please note that we'll honour paid time and we won't bill until your next renewal.


Migrate
Step 3

Migrate your hosting hosting plan using KARMA (Krystal Automated Retrieval & Migration Assistant)

KARMA is available for you to use 24/7 so you can migrate whenever suits you best. It will take care of moving everything over, including your hosting files, databases, domains and emails. Head over to KARMA to for more details and to complete your migration.


You can choose to migrate your package whenever you like but I strongly encourage you to move sooner rather than later. Not only will we be able to provide you with more timely support on our infrastructure but also you’ll benefit from the following;

  • Clean mail service - we don’t permit spammers so our servers aren’t blacklisted. You’ll be able to send email without issue.
  • More than one website can be hosted on each package (see the table under “Your Services”)
  • 100% SSD disks and LiteSpeed web server, makes websites lightning fast.
  • Free 1,000 Gbps DDoS protection
  • Free SSL certificates via Let’s Encrypt (including Wildcard)
  • SpamExperts: Unlimited Spam filtering.
  • Green hosting: Krystal are a green hosting provider using 100% renewable energy.
  • Free backups on all packages
  • Unlimited bandwidth and much more. See full package specs.

If you have any questions or concerns we’re here to help. Your new hosting comes with 24/7/365 UK based support including telephone support (Mon-Fri 09:00-20:00 and Live Chat & Tickets (24/7).


Simon Blackler

Simon Blackler - CEO Krystal Hosting

p.s you can also interact with us on Twitter and Facebook

Login

Client Area Login

https://krystal.co.uk/client

This is where you manage your contact information and billing for services you have with us, such as domain names, web hosting plans and servers.

We have already securely ported across all of your user information and you should be able to login without issue. To login you’ll need to initiate a password reset request by clicking the ‘Forgotten your password?’ link.

Please ensure that your contact email address is kept up to date as we use it to send invoices, reminders, and other important information relating to the operation of your service(s).



Hosting account

Hosting Account Login

Currently your hosting plan is still on it’s old home. When you’ve migrated it using KARMA you’ll be able to login using the same credentials as before by going to 'YOURDOMAIN'/cpanel

cPanel is the market leading control panel for good reason. You’ll wonder how you ever survived before!

What happens to my current plan?

We will be changing your Hosting plans to align with our own - you can check the table below to see what service you will be moving to at Krystal. If you'd like to upgrade or downgrade your service you can at any time via your client area.

Please note that we'll honour paid time and we won't bill until your next renewal.

Old Squirrel Plan New Krystal Plan
  Shared Hosting
Name Space (GB) MySQL DB Cost/year Domains SSL/Year Krystal Plan Space (GB) MySQL DB Cost/year Domains SSL/Year
M 6 6 £47.40 1 £69.67 Amethyst 5 20 £39.99 2 FREE
X 25 10 £65.64 1 £69.67 Topaz 10 50 £79.99 10 FREE
XL Unlimited Unlimited £107.40 1 £69.67 Ruby Unlimited Unlimited £99.99 Unlimited FREE
  Email Hosting
Name Mailboxes Mailbox size Cost/year Domains Krystal Plan Mailboxes Mailbox size Cost/year Domains
Email only 6 400MB £21.88 1 Amethyst Unlimited Any Size - up to plan limit £39.99 2

Service upgrade:

You're not just switching plans, you're also getting an upgraded service...

  • Clean mail service - we don’t permit spammers so our servers aren’t blacklisted. You’ll be able to send email without issue.
  • More than one website can be hosted on each package (see the table under “Your Services”)
  • 100% SSD disks and LiteSpeed web server, makes websites lightning fast.
  • Free 1,000 Gbps DDoS protection
  • Free SSL certificates via Let’s Encrypt (including Wildcard)
  • SpamExperts: Unlimited Spam filtering.
  • Green hosting: Krystal are a green hosting provider using 100% renewable energy.
  • Free backups on all packages
  • Unlimited bandwidth and much more. See full package specs.

Any active domains you had with Squirrel have been migrated into our system. We will be retagging the UK domains to our tag 'KRYSTAL'. We will send you renewal e-mails just the same way Squirrel did. Our prices are comparable to Squirrel's but not exactly the same - for a full price listing please see our domain names page.

Support

Getting Support

https://support.krystal.co.uk

Our support site is your one-stop shop for getting assistance. We’ve built a rich resource that includes how-to videos, a comprehensive knowledgebase of technical articles and a series of troubleshooter wizards to guide you through fixing the most common problems. Best of all we’re constantly developing it, so if something’s missing, let us know and we’ll add it.

If you can’t find the answer you’re looking for then it’s very easy to open a support ticket.

That’s all you really need to know to get started. Welcome to Krystal! :)

If you need to contact us via any other method then please see our contact us page.

Dear Customers and Friends,

8 years ago, Christina and I were running a successful web design business which relied upon dependable hosting. After many years of outsourcing, it seemed a natural progression that we take this in-house. We were determined to create a good customer service experience as well as a brand and website that was easy to understand and accessible to all. After much excitement and many late nights, Squirrel Hosting was born, and so began a new chapter in our lives. We are immensely grateful for all of the support over the years that has helped Squirrel grow to where it is today.

With growth comes additional challenges. We’ve had issues with our current provider losing power, increasing prices (which we didn’t pass on) and utterly failing to remedy IP blacklisting which has caused clients significant and ongoing email problems. To add to this Christina and I had another enterprise that has suddenly started taking off. With only 2 of us there aren’t enough hours in the day to run both businesses to the level that we’d like and we felt that after 8 years we were ready for a new challenge.

We have a great deal of respect and fondness for you all and think it only fair that you receive the best service possible in our absence. In order to achieve this, we needed to find a hosting company that shared our ethos and that we could be confident would look after you as well, if not better, than we had.

After looking at the UK market there was really only ever one option - Krystal. 15 years old, 100% UK based with telephone support and live chat, No 1. on TrustPilot for customer service, they own all of their own kit and are 100% independent (so not part of GoDaddy/EIG). The team at Krystal believe in the same principles as we do while also offering a wealth of features that if we are being honest, exceed what you currently get. Christina and I firmly believe that we have found the perfect new home for you and your websites. Our number 1 priority is for a smooth transition.

On a closing personal note, we hope that your businesses and projects continue to thrive and that you enjoy being part of the Krystal family. I know they’ll make you feel welcome. Thank you for making our pet project in to a thriving community and for making the experience such a special one. We’ve enjoyed getting to know many of you along the way. Whether that was while handling support, when you provided feedback to improve the service or just saying “hello” or sharing a joke. We consider it a privilege to have the opportunity to host so many wonderful businesses and individuals and we both wish you the very best for the future.

Warmest regards,

Jonathan + Christina

Jon + Christina