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Talk to us: 020 8050 1337 (Monday–Friday 9am – 8pm)
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Blue Earth has merged with Krystal Hosting. We're delighted to welcome you to the Krystal family and have put together this little primer to help you quickly familiarise yourself with our set up.
If you’d like to know more about us as a company you can here and if you need assistance we're here to help - please check out our support site. We look forward to working with you. Welcome to Krystal, from all the team.
We've collected the information you'll need going forward below.
I'd like to take this opportunity to introduce myself and warmly welcome you to Krystal Hosting. We host over 200,000 websites on behalf of over 25,000 clients and have recently celebrated our 15th birthday, so you're in experienced hands! Our values and ethos are very similar to Blue Earth and I'm confident that you'll love the service and support we provide. You can now look forward to things like 24/7 LiveChat support and enhanced email anti-spam filtering (Plus much more, see the list below)
Within the next few days we'll securely migrate your client information and services (domains and hosting packages) into the Krystal Client Area. We haven't yet migrated your actual hosting, databases or email data to our platform - For now these remain exactly as-is on your current platform, we'll be in touch in the coming weeks regarding the migration of your hosting itself.
In the meantime however we're now providing full support for your services - If you have any queries, issues, or concerns you can reach us by phone on 020 8050 1337 9am-8pm, via the Live Chat facility at the bottom-right of our website 24/7, or by email at email@example.com.
Login in to your new Client Area at https://krystal.co.uk/client/ (please update your bookmarks!)
Please check that everything is there that should be, if there's anything missing or incorrect please contact us immediately.
We need you to ensure your contact details are up to date which you can do easily at https://krystal.co.uk/client/account/profile/.
(This is to ensure you can pass security when using phone support)
If you'd like to pay via card please add a card to file to ensure uninterrupted service. If you'd like to use PayPal or pay via Bank Transfer you can just wait until your next invoice is raised.
Please note that we'll honour paid time and we won't bill until your next renewal.
Once the migration of your hosting service itself takes place you’ll benefit from the following:
If you have any questions or concerns we’re here to help. Your new hosting comes with 24/7/365 UK based support including telephone support (Mon-Fri 09:00-20:00) and Live Chat & Tickets (24/7).
Simon Blackler - CEO Krystal Hosting
p.s you can also interact with us on Twitter and Facebook
This is where you manage your contact information and billing for services you have with us, such as domain names, web hosting plans and servers.
We have already securely ported across all of your user information and you should be able to login without issue. To login you’ll need to initiate a password reset request by clicking the ‘Forgotten your password?’ link.
Please ensure that your contact email address is kept up to date as we use it to send invoices, reminders, and other important information relating to the operation of your service(s).
Currently your hosting plan is still on it’s old home. Once it’s been migrated you'll be moved onto our hosting infrastructure but your login will remain exactly as-is at, yourdomain.com/cpanel (replacing yourdomain.com with any domain hosted with us).
We will be changing your Hosting plans to align with our own - you can check the table below to see what service you will be moving to at Krystal. If you'd like to upgrade or downgrade your service you can at any time via your client area.
You're not just switching plans, you're also getting an upgraded service...
Our support site is your one-stop shop for getting assistance. We've built a rich resource that includes how-to videos, a comprehensive knowledgebase of technical articles and a series of troubleshooter wizards to guide you through fixing the most common problems. Best of all we're constantly developing it, so if something's missing, let us know and we'll add it. Below is a list of ways you can contact us for support:
We have an extensive support knowledgebase that will help you in many situations, we recommend this as a first step when you are looking for technical support. You can access our guides at the link below:
Live chat is the primary method of support at Krystal so if you require any technical, billing or sales assistance then please make sure to open a live chat with us at the following page:
For more advanced technical queries, or for support when you're on the move, it's recommended a support ticket is used. You can raise a ticket either from your client area or by emailing us from the e-mail address we've got on file at:
Our phone lines are open Monday-Friday 9am-8pm for both billing/sales and technical support.
That's all you really need to know to get started. Welcome to Krystal! :)