Tom brings another 15 years of technical experience to Krystal. Having originally started off building websites and e-commerce applications for businesses when he was at school, he met Simon in 2003 while also studying for his Computer Science degree at Exeter University. Shortly after graduating, he joined Krystal as a full-time partner, handling the majority of our incoming customer support for over a decade.
He is exceptionally good at fixing things and one of the main reasons our support team is so highly rated. As our team has grown over the years, Tom has begun to use his skills and huge experience of the hosting industry to help the rest of our Heroes deliver incredible technical support. He also takes charge of managing the infrastructure that powers our huge network of client sites.
Tom also believes he is awesome at skiing, but, to date, no one else has been able to conclusively verify this.