Unable to create directory uploads

WordPress complaining about being "Unable to create directory uploads" is quite common when you move from one website host to another. WordPress is letting you know that it no longer has permission to save files and media in the location it's being told to and more often that not WordPress is trying to save files and media into a folder that no doesn't exist.

The reason this can crop up is due to the fact that some WordPress installers and/or website hosting companies require an explicit path be set to the WordPress uploads folder and, when moving hosts, that explicit path can often change.

To fix this we need to access the full options page within our WordPress Dashboard. Follow these steps:

1. Login to your Onyx Portal
2. Select the site you wish to clear the cache for
3. Select WordPress Admin button on the left sidebar

Once inside the WordPress Dashboard follow these steps:

1. Select Settings -> General from the left hand menu.
2. In your web address bar you'll notice it says options-general.php change this to say options.php instead.
3. On the resultant page you are looking for the upload_path field. Use your browsers search functionality to help you find this if its easier.
4. Once you have found this field, change the value from whatever it is currently to be wp-content/uploads.
5. Scroll to the bottom and click the Save Changes button.

You should now be able to upload files and media with no issues.

If you're still having issues, let our support team know.