Includes free SSL certificate, unlimited bandwidth & fully optimised for WordPress.
Fully PCI-DSS compliant hosting, backups every 6 hours & free DDoS protection.
Unlimited bandwidth, WHM & cPanel control panel & fully white label.
Great value domain names available.
Create a professional looking website in minutes. Over 190 templates.
Speed up the delivery of your site.
Beautifully Simple. Massively Configurable. Scales from 1 VPS cloud, all the way up to a load balanced cluster.
Fully managed, high-spec dedicated servers deployed on our gigabit network, backed by our superior 24/7 UK support.
For our clients only. Open a ticket you can track and reply to.
Instantly talk to one of our support team, we're here to help.
Talk to us: 020 8050 1337 (Monday–Friday 9am – 8pm)
Business plans have access to 24/7 emergency phone support.
Search our extensive archive of guides to help you with your hosting account.
or go directly to our support site:
Step 1 - Installing FileZilla
FileZilla is a popular open source FTP/SFTP client with versions for Windows, Mac OSX and many desktop distributions of Linux.
To get your copy, pop along to the FileZilla project at https://filezilla-project.org/download.php?show_all=1 and look for the Download or Download FileZilla Client links.
Download the appropriate file for your operating system. The screenshots in this guide are from the Windows version, but the Mac version is essentially identical.
Step 2 - Setting up FileZilla to connect to your account
From Filezilla's File menu, select Site Manager...
This will open the Site Manager window. The Site Manager is where you can configure and save profiles for each of your websites. A new installation of FileZilla will look a bit empty.
Let's add your first website. Click the New Site button and type in a name for your new Site. Don't worry if you make a mistake, you can always change it later. In the example below we added a Site called My Krystal Account.
Then, on the General Tab enter:
Without clicking on anything else, click on the Advanced tab:
Without clicking on anything else, click on the Transfer Settings tab:
We don't need to meddle with the Charset tab, so now you can now click OK
Step 3 - Avoiding an instant firewall lockout
FTP came into being when the internet was still a bit hit and miss, so most FTP clients can be configured to retry a connection if it cannot connect the first time. FileZilla is no different.
However, if you have accidentally configured an incorrect username/password combination, then FileZilla will happily hammer away, trying to reconnect automatically again and again. This will usually end up getting your IP address blocked. So let's turn off this "feature".
Go to the Edit menu, and choose Settings...
Then, in the Connection page, set the Maximum number of retries to 0 (zero), and then click OK.