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Problems when adding a parked or addon domain

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When adding a domain name which is already assigned to another Krystal cPanel account on another server, you will see this message.


When adding a domain name which is already assigned to this or another Krystal cPanel account on this server, you will see this message.


In the case above, the domain krystal.co.uk cannot be added because it is already associated with another user.

You will be unable to Park or Addon a domain if it is already either

  • A primary domain for another Krystal cPanel account
  • A Parked domain or Addon domain on another Krystal cPanel account - even the same one you are working with.

If you need help figuring out where the domain has been dupplicated, please raise a support ticket.