Includes free SSL certificate, unlimited bandwidth & fully optimised for WordPress.
Fully PCI-DSS compliant hosting, backups every 6 hours & free DDoS protection.
Unlimited bandwidth, WHM & cPanel control panel & fully white label.
Great value domain names available.
Create a professional looking website in minutes. Over 190 templates.
Speed up the delivery of your site.
Beautifully Simple. Massively Configurable. Scales from 1 VPS cloud, all the way up to a load balanced cluster.
Fully managed, high-spec dedicated servers deployed on our gigabit network, backed by our superior 24/7 UK support.
For our clients only. Open a ticket you can track and reply to.
Instantly talk to one of our support team, we're here to help.
Talk to us: 020 8050 1337 (Monday–Friday 9am – 8pm)
Business plans have access to 24/7 emergency phone support.
Search our extensive archive of guides to help you with your hosting account.
or go directly to our support site:
This article will show you how to configure your domain to point at an external web service provider such as Weebly, Moonfruit, Shopify, Mixture, Google Sites or others.
This article also assumes that you want to continue receiving e-mail into your Krystal cPanel account's mailboxes as normal.
These changes may require that you change the configuration of your email software. They will also mean that you will be unable to log into your webmail or cPanel account using your domain name. Instead, you will have to use your Home Server name instead (you should determine your home server name before you carry out this task). This is covered later in this article.
This article assumes that you have already successfully logged into the cPanel account to which the domain is assigned.
Open the Advanced DNS Zone Editor in cPanel
Click on the Advanced Zone Editor icon in the DOMAINS section of your cPanel account.
Altering your "A" record
If you want your apex domain (the domain name itself) - e.g. http://yourdomain.com - to point to the external web service then scroll down, and look for the entry for your domain in the Zone File Records. This is the entry that shows your domain without anything in front of it. Here is an example for the entry for the naked domain krystaldemo.co.uk. Click the Edit link to open up the editor pane.
Altering your CNAME record
Your external web service provider may also ask you to change the CNAME record for your www.yourdomain address. To do this, look for your www host entry and click on the Edit link.
Ensuring mail delivery is unaffected
By default, our spam filtering servers mx1.krystal.co.uk and mx2.krystal.co.uk send your cleaned email to your apex domain. Because the domain now points to a third party IP address, your email delivery will be broken.
This is easily fixed by carrying out two steps
Look for the mail.yourdomain CNAME record and click on the Edit link as shown above.
Modify the mail.yourdomain DNS record to point back to your Home Server
Alter your incoming email delivery route using the Spam Experts tools
You must now log into the Spam Experts system via your cPanel account and change your delivery route either to mail.yourdomain (in our example, this would be mail.krystaldemo.co.uk) or you could change it to your Home Server name directly. The process is described in the article Managing SpamExperts - Email delivery routes.
Email software configuration changes
If you were using your naked domain as the incoming and outgoing mail servers (e.g. krystaldemo.co.uk instead of mail.krystal.co.uk) then you will also have to change your incoming and outgoing mail servers to your Home Server name instead. All other configurations will remain unaffected.