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How to change the primary cpanel domain

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All cPanel accounts have a primary domain name associated with them. This main domain can only be changed by raising a Support Request through this support website.

Just drop us a line, confirming the cpanel account username, the existing domain name and the new domain name you wish to use. The cpanel username itself (your login username) will NOT change.

Don't forget to make sure the new domain's nameservers are set to Krystal's otherwise you won't be able to control the new domain's DNS records via your cPanel account.


Things to bear in mind

The domain must not already be assigned to a Krystal cpanel account

Because we operate a central DNS system, it is not possible for us to host the same domain twice on our network. Therefore if the new domain name is the primary domain for another cpanel account, or it is parked or added-on to an existing cPanel account, then you will have to remove it before we can fulfil your request.

All existing mailboxes will be renamed following these rules (take a deep breath):

All existing user@oldprimary.com mailboxes for which there was not already a user@newprimary.com will be renamed to user@newprimary.com
e.g. if you have steve@oldprimary.com and you DON'T have steve@newprimary.com, then after the change, all of the messages and folders in steve@oldprimary.com will now be in steve@newprimary.com

All existing user@oldprimary.com mailboxes for which there WAS already a user@newprimary.com will be REPLACED by the mailbox for user@newprimary.com
e.g. if you have steve@oldprimary.com AND steve@newdomain.com, then after the change you will find that steve@newdomain.com will contain the same content as it did when it was still a parked/addon domain.