Web Hosting

Please find below our list of Web Hosting guides to help with your hosting account.

FTP settings overview

This article was posted in: Web Hosting

You can upload files using FTP, SFTP or WebDAV (if you have a suitable client). These are brief overviews of how to connect for those who are experienced with configuring faile transfer software. For more detailed instructions for specific software please search the knowledgebase. Krystal server's almost exclusively require either SFTP or FTPS connections. Plain text FTP authentication, although available on some servers, is being phased out.


FTP and FTPS Connections

  • Connect using FTP on port 21.
  • Passive mode is supported (Active might work, but most home router configurations will prevent this).
  • Please limit the number of concurrent connections to no more than 20.
  • The server name or hostname will be your domain name, or your Home Server name.

Primary FTP Account

Connect using your cPanel username and cPanel password.

Extra FTP Accounts

You can also configure extra FTP accounts for third parties via the FTP Accounts icon in cPanel. These allow you to define a different virtual root directory for developers, restricting them from accessing the rest of your home directory. Note: These accounts are NOT supported through the SFTP system.

These accounts are connected to using the username (usually in the form of username@domain) you create in cPanel and the password you assign to them.


SFTP Connections

  • Connect using SFTP on port 722.
  • Please limit the number of concurrent connections to no more than 20.
  • The server name or hostname will be your domain name, or your Home Server name.

Primary SFTP Account

You connect to your home directory using your cPanel username and cPanel password.

Extra FTP Accounts cannot be connected to using SFTP!


WebDAV

  • Connect using WebDAV securely (WebDAV with HTTPS) on Port 2078.
  • Use your cPanel username and cPanel password to authenticate.
  • As this service is protected via SSL, you must use the Home Server name (given in your welcome email) to connect.