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Getting Started

Please find below our list of Getting Started guides to help with your hosting account.

What happens if I exceed my disk space quotas?

This article was posted in: Getting Started

Within your cPanel account, you can apply individual quotas to each email account mailbox. However, even if you set these to unlimited you still must remain within the cPanel account's overall quota which is set by us, and depends on which hosting plan you have.

Mailbox limit exceeded

As a mailbox approaches it's full capacity, the server will sent automatic warning emails to the mailbox - usually at 80%, 90%, and 98% capacity. The mailbox quota includes all messages in all of your IMAP mail folders (inbox, sent, trash and any others you have created).

If you only use POP3 (which usually automatically removed messages from the server after downloading them), then it is likely your email software has been configured to leave a copy of your messages on the server (probably by mistake). Over time this has caused the inbox to fill up with old mail.

If a mailbox reaches it's limit, then the server will defer the delivery of any further messages. Usually these messages will be stored by our email spam filtering system and then sent on once the over-quota condition has been removed. To increase the quota of a mailbox, just adjust it in cPanel > Email Accounts as shown. Either that or remove some messages from your mailbox.

cPanel space usage exceeded

Everything in your account adds towards your total space usage. This includes your website files, databases and email. As a cPanel account approaches it's full capacity (usually 80%, 90% and 98%), the server will sent automatic warning emails to the contact email address that is configured in the Update Contact Info icon (in the Preferences section). It is important to make sure this email address is external to Krystal's network (e.g. a gmail, yahoo or hotmail address), to ensure we can reach you if something goes wrong with your account.

These emails are only sent ONCE each, so it is important you act on them when you receive them.

You can check your disk space and bandwidth usage in cPanel at any time by clicking the Disk Usage icon as shown (found in the Files section) - the details are updated at regular intervals, but are not instantaneous.

Once you run out of space, you will not be able to log into your cPanel or webmail accounts. Your website will continue to work normally, provide it does not try to request more space. The only way to unlock your account is to raise a support request so we can add a 50Mb grace allowance. Once this has been done, you should be able to get back in and remove your excess files/mail.

You should notify us once this has been done so that we can remove the grace allowance for you. If you fill up your account plus the grace allowance, then you must either upgrade your account, or give us details of files we can remove for you.