Getting Started

Please find below our list of Getting Started guides to help with your hosting account.

How to cancel your cPanel hosting account

This article was posted in: Getting Started

This article will show you how to cancel a Krystal cPanel hosting account. This article assumes that you have already successfully logged into your Client Area at http://krystal.co.uk/client


Step 1 - View your web hosting services

Click on the Web Hosting button.


Step 2 - Manage your hosting account

Locate your hosting account in the list and click on the MANAGE button.


Step 3 - Request cancellation

Click on the Billing menu option.


Step 4 - Confirm cancellation

Click Request Cancellation. You will be asked to verify your identity once more, and then you can choose whether you wish to cancel your hosting account immediately, or at the end of the current billing cycle.


You will not receive a confirmation message, but if you try to cancel it again, you will see a message confirming that a cancellation request already exists. If you wish to change your mind, please let us know as soon as possible to ensure your data and domain remains active.