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If you find that you are unable to:
...then it is most likely that your IP address has been blocked for some reason. Don't Panic! The rest of the world can still see your website, we are only blocking your own connection.
How to remove your IP address from the firewall
From the client area dashboard, click on the Web Hosting link.
Simply click the CHECK FIREWALL button. If you are blocked you will see CHECKING, UNBLOCKING, UNBLOCKED in sequence. Alternatively, click the MANAGE button - the following screen will automatically unblock your IP address.
About our IP address blocking policies
In order to protect our service from abuse, the following events will lead to your IP address being blocked. Usually this is only temporary (usually 20 minutes), but it may become permanent if you are temporarily blocked more than 3 times within a 24hr period. Common reasons for your IP address becoming blocked include (in order of popularity):
Note for web developers: If you have just added new scripts/modules to your website it is also possible that mod_security might be triggered. While this is rare, if you experience a series of 403 forbidden errors, and then find yourself unable to connect, then it is likely that mod_security has logged security events which have lead to your IP being blocked temporarily.
In this event, please contact us giving full details of the URL you were using, the time of the events and your public IP address (available from http://viewmyip.co.uk). We will then analyse the mod security logs and find out what rules were triggered, if any.