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We do allow limited command line shell access via a caged environment. For shared hosting or premium users you can enable this via your Krystal Client area at https://krystal.co.uk/client by logging in, then selecting the Hosting option, next select the manage option on the account you wish to enable SSH for and finally on the left hand side will be an SSH option where you can enable SSH.
For reseller users you simply need to login to your Krystal Client area at https://krystal.co.uk/client and raise a ticket, and we can enable SSH for you!
Note: The Amethyst plan does not include SSH access
You do not need full shell access in order to use SFTP. SFTP is available to everyone by default.