Do you allow SSH Shell access?
This article was posted in: Getting Started
You do not need full shell access in order to use SFTP. SFTP is available to everyone by default.
We also allow limited command line shell access via a caged environment. This article assumes you have logged into your Krystal Client area at https://krystal.co.uk/client
Once logged into your account, click on the Hosting option to see a list of your cPanel accounts. Find the account for which you wish to enable SSH, and click the MANAGE button.
Click the SSH menu option. You will then be given the option to enable SSH for your account.