Includes free SSL certificate, unlimited bandwidth & fully optimised for WordPress.
Fully PCI-DSS compliant hosting, backups every 6 hours & free DDoS protection.
Unlimited bandwidth, WHM & cPanel control panel & fully white label.
Great value domain names available.
Create a professional looking website in minutes. Over 190 templates.
Speed up the delivery of your site.
Beautifully Simple. Massively Configurable. Scales from 1 VPS cloud, all the way up to a load balanced cluster.
Fully managed, high-spec dedicated servers deployed on our gigabit network, backed by our superior 24/7 UK support.
Instantly talk to one of our support team, we're here to help.
For our clients only. Open a ticket you can track and reply to.
Monday–Friday 9am – 8pm we're ready to assist you.
We pride ourselves on offering a hosting support service like no other; polite, knowledgeable & fast.
This article will show you how to access SpamExperts Email Protector and Clear the Callout Cache. This article assumes you are already logged into cpanel.
Accessing the StriKe system
You can access the SpamExperts configuration settings for your cPanel account via the Mail section, and clicking on the SpamExperts icon.
Clear callout cache - clearing StriKe's cache of "known good mailboxes"
When SpamExperts tries to deliver mail to a Krystal mailbox address but gets rejected for whatever reason it records the fact. In future, SpamExperts will automatically reject messages sent to this Krystal mailbox without checking your cPanel account for several hours. This is to minimise network traffic. This list is not maintained forever, and is mainly there to prevent hammering by spammers.
If you recently moved a domain to us, and someone tried to send email to you before you had configured your mailbox in cpanel, it's possible that your mailbox address is in the callout cache. Until it is cleared, you won't receive any email into that mailbox.
To clear the Callout cache click the Clear callout cache icon.
This will show the Clear callout cache page - again, just click the Clear button. That's it. The next time mail arrives it will be delivered normally.