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This article will show you how to access SpamExperts Email Protector and check your Spam Quarantine. This article assumes you are already logged into cpanel.
Accessing the SpamExperts system
You can access the SpamExperts configuration settings for your cPanel account via the Mail section, and clicking on the SpamExperts icon.
Spam Quarantine - checking messages that didn't get through
Once you have logged into SpamExperts, look for the Spam Quarantine icon, and click it.
You will be shown a list of messages that were deferred for delivery due to being scored as spam. Messages are only kept for a maximum of 30 days and then they are rolled out of the quarantine and lost forever.
Release - Deliver the message normally Release and Train - Deliver the message normally, and train the system to recognise this message as NOT spam (ham). Release and Whitelist - Deliver the message normally, and skip spam content checks for all future mail from this sender. Remove - Delete the message. Remove and Blacklist - Block all future email from this sender.
If you want to view the contents of the message safely, then click the subject itself as shown.
Deleting all messages from the Quarantine
While messages are automatically deleted from the Quarantine after 30 days, if you want to immediately delete ALL quarantined messages you can do so by clicking the Empty spam quarantine button. Note : If you have several pages of messages in quarantine, this will remove ALL messages from quarantine, not just the page of messages in view.
Working with a selection of messages from the Quarantine
Messages can be individually removed as described previously. If you wish to act upon a selection of messages only, then select them by ticking the boxes in the left hand column, and then scroll to the bottom of the page where you will find the Apply to selected drop down control. Select the action you require and click Apply.
A short note regarding Realtime Black Lists (RBLs)
If you have found that messages from a certain organisation often end up in quarantine, then this may be due to the reputation of that organisations mail service. SpamExperts uses a number of factors to determine if a message is spam, one of which is the reputation of the sending server. This is determined by interogating a number of public RBLs including, for example, spamhause.
By releasing such messages from quarantine, you are actually helping to improve the reputation of the sender's mail server because SpamExperts provides automated feeback to global RBL systems.
If you want to find out if the sender's email is being quarantined because of a RBL, then you can search SpamExperts logs by reading this article.