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SpamExperts - Checking your delivery logs

This article was posted in: Email

This article will show you how to access SpamExperts Email Protector and check your delivery logs. The logs can help you determine if a message was received at all by the SpamExperts filters, and whether the message was treated as spam. This article assumes you are already logged into cPanel.


Accessing the StriKe system

You can access the SpamExperts configuration settings for your cPanel account via the Mail section, and clicking on the SpamExperts icon.


Log search

Once you have logged into SpamExperts, look for the Log Search icon, and click it.


There are a comprehensive set of search parameters. You do not have to use all of them (or any of them if you want to see everything!). The broader your search, the more records will be returned.

The most common type of search is as follows - all of the following settings are optional.

  • Date range : If you have a lot of email it may be best to narrow down the time window (when you click on a date field you will see a calendar popup with hours and minutes sliders to the right).
  • Filtering server : We operate dual filtering services - we recommend you leave this setting as All.
  • Message ID : This is an internal message ID used by the spam filtering system. There is no need to enter anything here.
  • Subject : Part or all of the message subject you are looking for.
  • Sender : The sender's email address or just the domain name.
  • Recipient : The recipients's email username (the bit in front of the @ symbol only).
  • Sender IP : The IP address of the sending mail server (if known).
  • Sender hostname : The fully qualified domain name of the sending mail server.
  • Delivery after and Delivery before : These are the times the message was actually delivered from the SpamExperts system to your Krystal cPanel account mailbox.
  • Destination IP : The IP address of the server the SpamExperts filter sent the message to after being checked for spam.
  • Destination host : The fully qualified domain name of the destination mail server.
  • Destination port : The TCP port used to connect tot he destination host.

NOTE : If you search on PART of a value (e.g. if you want to find all messages that contain the word "money" in the subject, then you MUST enable "Return partial matches" - see below)


  • Classification : will narrow down the results based on the way SpamExperts characterised the message (If you are searching on the other fields, it's best to leave this set to All).
  • Status : The current status of the message - again, we recommend this is left set to All.
  • Match : It usually makes most sense to leave this set to tyhe default All conditions.
  • Return partial matches : when checked, you only need to enter part of the above fields (e.g. if you were looking for all emails from steve@domain.com or irene@domain.com you could enter e@domain.com in the Sender field - or if you wanted to search for any email from elvis@ any domain, then just enter elvis@)

When you click the Start search button you will get a table of results showing message receipt time, sending host message ID, sending hostname, sender email address, recipient (the bit of the email address at your domain in front of the @ symbol), and the message classification. This can help you determine what further action to take - but don't worry none - if you don't know what do to, just raise a support ticket!