Includes free SSL certificate, unlimited bandwidth & fully optimised for WordPress.
Fully PCI-DSS compliant hosting, backups every 4 hours & free DDoS protection.
Unlimited bandwidth, WHM & cPanel control panel & fully white label.
Great value domain names available.
Create a professional looking website in minutes. Over 190 templates.
Speed up the delivery of your site.
Beautifully Simple. Massively Configurable. Scales from 1 VPS cloud, all the way up to a load balanced cluster.
Fully managed, high-spec dedicated servers deployed on our gigabit network, backed by our superior 24/7 UK support.
For our clients only. Open a ticket you can track and reply to.
Instantly talk to one of our support team, we're here to help.
Talk to us: 020 8050 1337 (Monday–Friday 9am – 8pm)
Business plans have access to 24/7 emergency phone support.
Search our extensive archive of guides to help you with your hosting account.
or go directly to our support site:
If you move your hosting to Krystal and your old hosting was also cPanel based, then all of your mailboxes, and their associated messages and folders will be transferred, so you don't have to worry.
However, if you are moving to Krystal from a hosting provider who is not cPanel based, then transferring your mail to us can still be done using most good email clients. For simplicity, we recommend this is done using a reliable desktop email client, such as Mozilla Thunderbird, Microsoft Outlook or Apple Mail.app.
The basic steps involved are described below:
Step 1 - Recreate the required mailbox addresses in cPanel
Login to your new Krystal cPanel account and add the necessary mailbox addresses to our system. So, if you have a mailbox called firstname.lastname@example.org on your existing hosting account, then simply add a mailbox called johnsmith to the mydomain.com domain in your new Krystal cpanel account. You can read about how to add mailboxes here:
How to create a mailbox in cPanel
NOTE: At this point, your email will continue to be delivered to your old mailbox because we haven't yet reconfigured your domain name to point at our servers.
Step 2 - Backup all mail from old server to local folders
Using your email client, create local copies of all mail on the old server. This is usually achieved by dragging and dropping folders from the old mail server to your local folders within your mail application.
Step 3 - Connect your email client software to the Krystal cPanel mailbox
You must now connect your email software to your new mailbox using IMAP. The basic settings for connecting to your mailbox using IMAP are described in the following article:
What are my email configuration settings
Step 4 - Copy messages from your old mailbox to your new one
Once you are connected to your new Krystal mailbox, you should be able to simply move messages using drag-and-drop from your old mailbox folders to your new ones. If you have extra folders setup in your old account (other than the default inbox, sent, draft, junk folders) then you may have to manually re-create them first in the new mailbox before moving messages into them.
Moving hundreds of messages may take several minutes, or even hours to complete, especially if the messages have large attachments. Unless it is imperative that your messages are available on the server, it may make more sense to simply copy them to a local folder using your PC/Mac's email software. This means that they will only be available on the PC/Mac you are working with, but it does save you the time of uploading them all to your new mailbox.