Includes free SSL certificate, unlimited bandwidth & fully optimised for WordPress.
Fully PCI-DSS compliant hosting, backups every 4 hours & free DDoS protection.
Unlimited bandwidth, WHM & cPanel control panel & fully white label.
Great value domain names available.
Create a professional looking website in minutes. Over 190 templates.
Speed up the delivery of your site.
Beautifully Simple. Massively Configurable. Scales from 1 VPS cloud, all the way up to a load balanced cluster.
Fully managed, high-spec dedicated servers deployed on our gigabit network, backed by our superior 24/7 UK support.
For our clients only. Open a ticket you can track and reply to.
Instantly talk to one of our support team, we're here to help.
Talk to us: 020 8050 1337 (Monday–Friday 9am – 8pm)
Business plans have access to 24/7 emergency phone support.
Search our extensive archive of guides to help you with your hosting account.
or go directly to our support site:
This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox. You can obtain these in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client.
There are now two options for setting up your email client. Option 1 is preferred, but does have some prerequisites.
Option 1 - Use mail.your.domain for inbound and outbound mail server (IMAP Hostname and SMTP Hostname)
Your domain’s A record must be pointing to your Krystal hosting server. If your domain is registered with Krystal then this is likely the case.
You must have SSL enabled for the domain. Once your domain is correctly pointing to Krystal a free LetsEncrypt certificate will be issued automatically.
If you meet these requirements then you can use the format mail.your.domain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is example.co.uk then you would use mail.example.co.uk as the inbound and outbound mail server names.
This option has the benefit of meaning that should you change hosting servers at any point you won’t need to re-configure any email clients. Once the DNS has updated for your new server A record the clients will continue to be able to send and receive email.
Option 2 - use the server hostname for inbound and outbound mail server
This option has no prerequisites. However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.
If you are a reseller this would also impact all your client accounts.
Step 1 - Start Mail
Start Windows 8 Mail by clicking/tapping the Mail tile on the Start Screen.
Step 2 - Configure you Microsoft Account
If you have not already done so, you will have to tell Windows what your Microsoft Account login details are. This could be your MSN, Hotmail, SkyDrive, XBOX Live, or Live account login details. If you don't have one, then you can create one by following the onscreen instructions.
If at the end of logging in (for example, if your Microsoft signin is a gmail account) you may be asked if you want to add your gmail or hotmail account. Just click Cancel at that point if you do not want to link Windows 8 Mail to that account. It won't affect the rest of this process.
Step 3 - Add a custom mailbox configuration
Once Mail opens you might see this in the bottom left corner. Click View all in Settings and proceed to step 5
Step 4 - Alternate way of accessing settings
If you don't see the menu in the bottom left, then open the charms bar -cand click Settings
Then click on Accounts from the popout menu. Then click Add an account.
Step 5 - Actually creating your account
Who said Windows 8 was going to be easy?! You should now be looking at the Add an account menu! Click Other Account.
Step 6 - Enter account details
Enter your Email address and Password (as configured in cPanel previously) in the boxes provided and click the Connect button.
Step 7 - Confirming connection details
Windows will guess the wrong server details, and repsent you with another screen as below. Fill in the details as required.
Email address : Enter the full mailbox address (already filled in) Username : Enter the full mailbox address Password : Mailbox password (already filled in) Incoming (IMAP) email server : Enter your Home Server name - Port : 993 Incoming server requires SSL : Ticked Outgoing (SMTP) email server : Enter your Home Server name - Port : 465 Outgoing server requires SSL : Ticked Outgoing server requires authentication : Ticked Use the sane username and password to send and receive email : Ticked
Click the Connect button. If you receive any errors at all, please check your setting very carefully, ensuring you have entered the mailbox address and passwords correctly.
Step 8 - Configuring IMAP folders
Open the charms bar -cand click Settings, then click Accounts, then click the account that you just created.
Scroll to the bottom of your account's settings and set the Special folders area up as shown below. Once you have done this just click somewhere in the main screen area to close the settings bar.