Includes free SSL certificate, unlimited bandwidth & fully optimised for WordPress.
Fully PCI-DSS compliant hosting, backups every 6 hours & free DDoS protection.
Unlimited bandwidth, WHM & cPanel control panel & fully white label.
Great value domain names available.
Create a professional looking website in minutes. Over 190 templates.
Speed up the delivery of your site.
Beautifully Simple. Massively Configurable. Scales from 1 VPS cloud, all the way up to a load balanced cluster.
Fully managed, high-spec dedicated servers deployed on our gigabit network, backed by our superior 24/7 UK support.
Instantly talk to one of our support team, we're here to help.
For our clients only. Open a ticket you can track and reply to.
Monday–Friday 9am – 8pm we're ready to assist you.
We pride ourselves on offering a hosting support service like no other; polite, knowledgeable & fast.
This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox. You can obtain these in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client.
Start the Thunderbird application from the Start Button, or by opening it from the Desktop shortcut.
Click the Create a new account link.
Thunderbird may show a popup window asking if you would like to create a new email address. Because you have already created a mailbox within your cPanel account, you should skip this step. Click the Skip this and use my existing email button.
Click the Continue button.
Thunderbird will attempt to work out what your mail server settings are. However, the settings it guesses are usually no good for secure SSL email, so once you see the following screen, make sure that the IMAP radio button (1) is selected, click the Manual config button.
Step 6 - Entering correct server settings for SSL
On the Mail Account Setup dialog box, Your name, Email address and Password should be automatically filled in. However, the server details will most likely be incorrect. Enter the following :
Click the Done button.
You should now be returned to the Thunderbird main window where you will find your new mailbox ready and waiting. For more information on how to use Thunderbird, please visit
Note : This guide was written using Thunderbird version 17. If you feel this guide is out of date, please let us know!
Step 7 - How to enable SSL if it is not already enabled
The only things you will have to change here are
Again, click OK - That's it - you are now setup for SSL secured email connections.
Step 8 - Problems with IMAP
If there were problems during the setup of your mailbox in Thunderbird, due to bad configuration, then it can sometimes have problems finding the correct IMAP folder namespace. If this happens, you should check that the Advanced server settings are correctly set. Under the mail account in question, click on Server Settings, and then on the right click on the Advanced... button.
Then, make sure that the Personal namespace is configured as shown. Then click OK to save your changes. Thunderbird may need to be restarted for the changes to take effect.