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Please find below our list of Email guides to help with your hosting account.

How to configure Microsoft Outlook for Android using IMAP (Nougat 7.0+)

This article was posted in: Email

This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox and your Server Hostname You can obtain the former in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client. The server hostname is confirmed in your Welcome Email.

With such variation in the Android world it is not uncommon for there to be variation in these steps from device to device. For reference this guide was created with a clean copy of Android 7.1 Nougat with no manufacturer specific variations.

There are two options for IMAP Hostname & SMTP Hostname

There are now two options for setting up your email client. Option 1 is preferred, but does have some prerequisites.

Option 1 - Use mail.your.domain for inbound and outbound mail server (IMAP Hostname and SMTP Hostname)


Your domain’s A record must be pointing to your Krystal hosting server. If your domain is registered with Krystal then this is likely the case.

You must have SSL enabled for the domain. Once your domain is correctly pointing to Krystal a free LetsEncrypt certificate will be issued automatically.

If you meet these requirements then you can use the format mail.your.domain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is then you would use as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won’t need to re-configure any email clients. Once the DNS has updated for your new server A record the clients will continue to be able to send and receive email.

Option 2 - use the server hostname for inbound and outbound mail server

This option has no prerequisites. However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

If you are a reseller this would also impact all your client accounts.

Step 1

Open the Outlook application.

Step 2

Tap on Get Started.

Step 3

Tap Skip.

Step 4

Enter the email address you wish to connect to and tap Continue in the bottom right corner.

Step 5

Your phone will try to auto-discover the settings and likely fail. This is the correct behaviour. Tap Setup Account Manually.

Step 6

Tap IMAP under the Advanced heading.

Step 7

Enter the information as follows:

  • Email Address: The email address we are trying to connect to.
  • Password: The password of that email address.
  • Display Name: Usually your name. This is how recipients will identify who an email is from./
  • Description: For your own reference. Enter how you would like this email address to be described within Outlook.

Then switch the Advanced Settings toggle switch to On/Yes and continue to Step 8.

Step 8 - IMAP Incoming Mail Server

Some additional settings will be displayed as a result of switching on the toggle.

Enter the information as follows:

  • IMAP Incoming Mail Server: This is the hostname of the server your email address resides on. (Ask support if you're unsure).
  • IMAP Username: The email address we are trying to connect to.
  • IMAP Password: The password of this email address.

Step 9 - SMTP Outgoing Mail Server

Continuing on from Step 8, scroll down to bring more settings into view.

Enter the information as follows:

  • SMTP Host Name: The same host name we used in the incoming mail server section.
  • SMTP Username: The email address used in the incoming mail server section.
  • IMAP Password: The same password used in the incoming mail server section.

Once you have entered these details, tap the tick at the top right hand corner of the screen to add the account to Outlook.

Outlook will attempt to authenticate using the details provided.

Step 10 - Account Added

That's it, your account is added.

If you wish to add another account, tap Continue. Otherwise, tap Skip.

Step 11

The email account is now added. If your email address contains emails, they will soon display in your Inbox.

All done!