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How to configure Microsoft Outlook 2016 for Mac

This article was posted in: Email

This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox. You can obtain these in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client.


Step 1

Start Outlook for Mac from the Dock or by opening it from the Applications folder.


Step 2

Select Preferences... from the Outlook menu.


Step 3

Select Accounts from the Outlook Preferences window.


Step 4

In the Outlook preferences window select the + symbol in the bottom left corner.


Step 5

Enter your new email address - this should be the full email address you created in cPanel - then click Continue. Outlook will try to autodiscover your email account details and fail. This is normal. It will then ask you for further details. See Step 6.


Step 6

Select IMAP/POP.


Step 7

Complete the IMAP/POP account details screen as follows:

  • Type : IMAP
  • Email Address : This should be the full mailbox address you created in cPanel.
  • Username : This will be the same as entered in the Email Addres field.
  • Password : This will be the password you set for the email account in cPanel.
  • Incoming Server : This should be set to your Server Hostname. This is given in your welcome email and may be different to the one shown.
  • Incoming Port : 993
  • Use SSL to connect (recommended) : Checked
  • Outgoing Server : This will be the same as Incoming Server field.
  • Outgoing Port : 587
  • Use SSL to connect (recommended) : Checked

Click Add Account.

NOTE: If Outlook fails to connect please check your internet connection is working, and the server details entered are correct. Contact support if you have a query.


Step 8

Your account has been added successfully. Click Done.


Step 9

Return to the Accounts pane of the Outlook Preferences. Follow Steps 2 and 3 for a reminder of how to get there. Select your new email account from the left menu if it isn’t selected already. Once selected, click Advanced in the bottom right.


Step 10

Enter INBOX within the IMAP Root Folder field and click OK.


Step 11

That’s it. You’re all setup. You may now close the Outlook Preferences windows and return to the Inbox as seen here. If you have any emails in your account they’ll begin to show. If this is a new email account then it your Inbox will be empty until you receive your first email.