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How to configure Microsoft Outlook 2011 for Mac for SSL IMAP

This article was posted in: Email

This article will show you how to configure Microsoft Outlook 2011 for Mac to connect to a cPanel based mailbox using IMAP and SSL encryption.

This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox. You can obtain these in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client.

There are two options for IMAP Hostname & SMTP Hostname

There are now two options for setting up your email client. Option 1 is preferred, but does have some prerequisites.

Option 1 - Use mail.your.domain for inbound and outbound mail server (IMAP Hostname and SMTP Hostname)


Your domain’s A record must be pointing to your Krystal hosting server. If your domain is registered with Krystal then this is likely the case.

You must have SSL enabled for the domain. Once your domain is correctly pointing to Krystal a free LetsEncrypt certificate will be issued automatically.

If you meet these requirements then you can use the format mail.your.domain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is then you would use as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won’t need to re-configure any email clients. Once the DNS has updated for your new server A record the clients will continue to be able to send and receive email.

Option 2 - use the server hostname for inbound and outbound mail server

This option has no prerequisites. However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

If you are a reseller this would also impact all your client accounts.

Step 1

Start Outlook for Mac from the Dock or from the Applications folder

Step 2

From the Outlook menu, select Accounts...

Step 3

From the Accounts window, click the E-mail Account button as shown.

Step 4

In the roll-out dialogue box, fill out the details exactly as shown noting the following exceptions:

  • E-Mail address : The mailbox email address in full
  • User name : The mailbox email address in full
  • Incoming server & Outgoing server : This will be your home server address as supplied in your welcome email

When you are sure you have done this accurately, click the Add Account button.

You should now see a summary of your account settings as shown. Click the More Options... button.

Step 5

From the roll-out dialogue box, ensure that Authentication is set to Use Incoming Server Info. Click OK to confirm the setting. Then click the Advanced... button.

Step 6

From the advanced options roll-out dialogue Server tab set the options as shown. Then click the Folders tab.

Step 7

You should find that the settings will already be exactly as shown. If not, adjust them so that they look exactly as shown. When finished, you can click OK. Then close the Accounts window in the usual Mac way by clicking the little red button at the top left.

Step 8

Congratulations! You have now configured your email account for IMAP access in Outlook 2011. You will find the contents of your new mail account in the left column of Outlook.

Pleasde refer to the Microsoft documentation for further help on using Outlook.