Email

Please find below our list of Email guides to help with your hosting account.

How to configure mail.app for iOS 11.x (iPhone & iPad)

This article was posted in: Email

This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox. You can obtain these in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client.

iPad Users
While the screenshots in this guide are taken on an iPhone, the steps remain identical on iPad.


Step 1

Open the Settings application.


Step 2

Scroll down and tap on Accounts & Passwords.

Add An Account

Tap Add Account.

Others

Tap Other.

Tap Add Mail Account.

Step 3

You will now need to enter the account details for the email address you wish to add.

Enter the information as follows:

  • Name: This is the name that will appear to your recipients when you send out email.
  • Email: This should be the full mailbox address you created in cPanel.
  • Password: This will be the password you set for said mailbox in cPanel.
  • Description: How this email address will appear to you within the Mail app.

Click Next.


Step 4

You will now be asked to provide some further details.

Enter the information as follows:

  • IMAP/POP: Select IMAP from the toggles at the top.
  • Name: This is the name that will appear to your recipients when you send out email.
  • Email: This should be the full email address you created in cPanel.
  • Description: How this email address will appear to you within the Mail app.

Under Incoming Mail Server enter the information as follows:

  • Host Name: This should be set to your Home Server name. This is given in your welcome email and may be different to the one shown.
  • Username: This should be the full email address you created in cPanel.
  • Password: This will be the password you set for that email address.

Under Outgoing Mail Server enter the information as follows:

  • Host Name: This will be the same as the Incoming Mail Server Host Name.
  • Username: This should be the full email address you created in cPanel.
  • Password: This will be the password you set for that email address.

Click Next.


Step 5

For email to work Mail must be turned on.

It is at your discretion whether you would like Notes you create in the Notes.app to store on our server or not. Typically most iOS users employ iCloud for this so leave it switched off unless you specifically require this feature.

Click Save.


Step 6

The email account has now added. However there are still some additional settings to check. Tap on the newly created email account.

Under IMAP, tap the email address.


Step 7

Tap the line titled SMTP.

Tap the Primary Server record.

Ensure the following details are correct:

  • Server: On
  • Use SSL: On
  • Authentication: Password
  • Server Port: 587

Tap Done (top right).

Tap Account at the top left.

Now top Advanced.

Scroll down to the bottom of this screen. Ensure the following details are correct:

  • Use SSL: On
  • Authentication: Password
  • IMAP Path Prefix: INBOX
  • Server Port: 993

Click Account to return to the previous screen at the top left.

Click Done (top right).

Your account should now be added correctly. Any questions, feel free to get in touch.