Email

Please find below our list of Email guides to help with your hosting account.

How to configure K-9 Mail for Android using IMAP (Nougat 7.0+)

This article was posted in: Email

This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox and your Server Hostname You can obtain the former in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client. The server hostname is confirmed in your Welcome Email.

Notice:
With such variation in the Android world it is not uncommon for there to be variation in these steps from device to device. For reference this guide was created with a clean copy of Android 7.1 Nougat with no manufacturer specific variations.


There are two options for IMAP Hostname & SMTP Hostname

There are now two options for setting up your email client.  Option 1 is preferred, but does have some prerequisites.

Option 1 - Use mail.your.domain for inbound and outbound mail server (IMAP Hostname and SMTP Hostname)

Prerequisites

Your domain’s A record must be pointing to your Krystal hosting server. If your domain is registered with Krystal then this is likely the case.

You must have SSL enabled for the domain.  Once your domain is correctly pointing to Krystal a free LetsEncrypt certificate will be issued automatically.

If you meet these requirements then you can use the format mail.your.domain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is example.co.uk then you would use mail.example.co.uk as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won’t need to re-configure any email clients.  Once the DNS has updated for your new server A record the clients will continue to be able to send and receive email.

Option 2 - use the server hostname for inbound and outbound mail server

This option has no prerequisites.  However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

If you are a reseller this would also impact all your client accounts.


Step 1

Open the K-9 Mail application.


Step 2

Enter the email address you wish to use and its associated password..

Once done tap Manual Setup in the bottom left of the screen.


Step 3

Tap IMAP.


Step 4

Enter the information as follows:

  • IMAP Server: The hostname of the server your email accounts sit on, confirmed in your welcome email. (Ask support if you’re unsure).
  • Security: SSL/TLS
  • Port: 993
  • Username: The email address you are trying to connect to.
  • Authentication: Normal Password.
  • Password: The password of the email address.
  • Auto-detect IMAP namespace: Unchecked.
  • IMAP Path Prefix: INBOX

Tap Next.


Step 5

Enter the information as follows:

  • SMTP Server: The hostname of the server your email accounts sit on, confirmed in your welcome email. (Ask support if you’re unsure).
  • Security: SSL/TLS
  • Port: 465
  • Require Sign-in: Checked
  • Username: The email address you are trying to connect to.
  • Authentication: Normal Password.
  • Password: The password of the email address.

Tap Next.


Step 6

The majority of this screen can be left as is. You can adjust how often the app will check for new email in the poll frequency dropdown.


Step 7

Enter the information as follows:

  • Give this account a name: Enter how you wish the K-9 app to refer to this email address.
  • Type your name: This will be shown to recipients of your emails.

Here’s an example:

Tap Done.


Step 8

That’s it.

Your email account has been added. Clicking on the name we gave the account in step 7 will take you through to your inbox.

If you wish to view other folders, such as Outbox, Sent, Spam, etc you can do this by clicking on the K-9 icon in the top right.