Email

Please find below our list of Email guides to help with your hosting account.

How to configure BlueMail for Android using IMAP (Nougat 7.0+)

This article was posted in: Email

This article assumes that you have already configured a mailbox using a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox and your Server Hostname You can obtain the former in cPanel > Email Accounts by clicking on the More button next to your mailbox details, and selecting Configure Email Client. The server hostname is confirmed in your Welcome Email.

Notice:
With such variation in the Android world you may expect there might be some variation in these steps from device to device. For reference this guide was created with a clean copy of Android 7.1 Nougat with no manufacturer specific variations.


There are two options for IMAP Hostname & SMTP Hostname

There are now two options for setting up your email client.  Option 1 is preferred, but does have some prerequisites.

Option 1 - Use mail.your.domain for inbound and outbound mail server (IMAP Hostname and SMTP Hostname)

Prerequisites

Your domain’s A record must be pointing to your Krystal hosting server. If your domain is registered with Krystal then this is likely the case.

You must have SSL enabled for the domain.  Once your domain is correctly pointing to Krystal a free LetsEncrypt certificate will be issued automatically.

If you meet these requirements then you can use the format mail.your.domain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is example.co.uk then you would use mail.example.co.uk as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won’t need to re-configure any email clients.  Once the DNS has updated for your new server A record the clients will continue to be able to send and receive email.

Option 2 - use the server hostname for inbound and outbound mail server

This option has no prerequisites.  However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

If you are a reseller this would also impact all your client accounts.


Step 1

Open the BlueMail application.


Step 2

Tap Add Other Account


Step 3

Tap Other Email.


Step 4

Enter the email address and password for the email address you wish to connect to.

Uncheck Automatic as we wish to set our account up manually.

Tap Next.


Step 5

Tap IMAP.


Step 6 - Incoming Server Settings

Enter the information as follows:

  • Email Address: The email address you wish to connect to.
  • Username: The email address you wish to connect to.
  • Password: The password of the email address.
  • IMAP Server: The hostname of server your email/website hosting account is on. This is confirmed in your welcome email. (Ask support if you’re unsure).
  • Security: SSL/TLS
  • Authentication: Plain
  • Port: 993

Tap Next.


Step 7 - Outgoing Server Settings

Enter the information as follows:

  • SMTP Server: The hostname of server your email/website hosting account is on. This is confirmed in your welcome email. (Ask support if you’re unsure).
  • Security: SSL/TLS
  • Port: 465
  • Require Sign-in: Checked
  • Authentication: Automatic
  • Username: The email address you wish to connect to.
  • Password: The password of the email address.

Tap Next.

BlueMail will then attempt to authenticate with the server.


Step 8

Enter the information as follows:

  • Name: Enter the name you wish your email to appear from within a recipients Inbox.
  • Description: Enter a description for this mailbox. This will be seen within BlueMail only.

Tap Done.


Step 9

Tap Done.

You’re all set! That’s your email account all configured within BlueMail.