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.com .org .net and other non-country-specific domains are called gTLDs (generic Top Level Domains).
Transferring gTLDs into Krystal requires that several steps are completed correctly, otherwise the transfer will fail. Please read this guide carefully to avoid problems.
Step 1 - Preparing your domain for transfer away from the existing registrar
The first thing to do is to log into your existing domain registrar's control panel, and prepare your domain for transfer. These are the steps you must complete:
If any of the above steps are not completed, the transfer cannot complete.
Here are some links to guides on transferring away from other providers:
1&1 123-reg BT Business Fasthosts/UKReg GoDaddy HostGator Namesco
Step 2 - Login
Log into your Krystal Client area at http://krystal.co.uk/client and click on DOMAINS > PURCHASE DOMAINS from the main menu. If you don't have a customer account with us yet, just go to http://krystal.co.uk/register and create a new one.
Step 3 - Search for domain availability
Enter your domain in the box provided, and hit Return, or click the magifying glass icon.
Step 4 - Enter EPP code and choose nameserver action on transfer completion
Enter the domain's EPP Code (Note: EPP codes can legally contain special characters, including punctuation marks, so pay particular attention to getting this right.) and click the Save button.
When ready, click the checkout button.
Step 5 - Payment
Continue through the checkout process and complete the order using your preferred payment method.
What happens next?
If the transfer fails due to a failure to prepare the domain (Step 1) correctly for transfer, then please raise a Support Request within 28 days and we will restart the transfer for you.