Includes free SSL certificate, unlimited bandwidth & fully optimised for WordPress.
Fully PCI-DSS compliant hosting, backups every 4 hours & free DDoS protection.
Unlimited bandwidth, WHM & cPanel control panel & fully white label.
Great value domain names available.
Create a professional looking website in minutes. Over 190 templates.
Speed up the delivery of your site.
Beautifully Simple. Massively Configurable. Scales from 1 VPS cloud, all the way up to a load balanced cluster.
Fully managed, high-spec dedicated servers deployed on our gigabit network, backed by our superior 24/7 UK support.
For our clients only. Open a ticket you can track and reply to.
Instantly talk to one of our support team, we're here to help.
Talk to us: 020 8050 1337 (Monday–Friday 9am – 8pm)
Business plans have access to 24/7 emergency phone support.
Search our extensive archive of guides to help you with your hosting account.
or go directly to our support site:
On January 1st 2014 ICANN (Internet Corporation for Assigned Names and Numbers) changed the RAA (Registrar Accreditation Agreement). The revised RAA has vastly tightened up the responsibilities of domain registrars and registrants alike in a bid to rid the internet of orphaned and lost domains (i.e. domain's for which the registrant's contact information is not available or invalid). This also helps avoid disputes over ownership.
All domain names must have accurate contact information associated with them inline with ICANN's RAA. We collect this information when you register a domain name, and can be found and updated within your Krystal client area. You must maintain valid contact details for your domain at all times, even if you are using our domain privacy option to hide your details from the global whois search.
How do I validate my domain names?
When you change any of your existing domains' contact information, or register a new domain, a verification message will be sent to the registrant email address. It is imperative that you respond to this email.
If this email is not responded to within 15 days then the domain will become suspended and placed into ClientHold status, affecting any services that rely on it. Although this is reversible, it may take anything up to 72Hrs to reactivate the domain. These policies are mandated by ICANN and implemented directly by eNom, our registration partner. We cannot intervene or be held responsible if you fail to comply with the new requirements.
What if I don't receive the validation email?
If you don't receive the validation email it is highly likely that the email has either gone into your spam folder/quarantine, or that you provided incorrect contact details. Please check carefully to ensure that this is not the case.
If the validation emails are rejected, then the email address is deemed invalid and the domain name will be suspended and placed in ClientHold status.
What if my domain gets suspended?
If your domain names gets suspended, you can log into your Krystal client area and correct your domain name contact records. When you have corrected the details, raise a support request and we will request that eNom resends your validation email. Once you have correctly validated your domain name it will be unsuspended - but this may take up to 72Hrs.
Where can I find out more about ICANN and the RAA?
ICANN WDRP (Whois Data Reminder Policy)
ICANN Registrant Educational
ICANN Registrants' Benefits and Responsibilities