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Ticket Priority: ({{priorityFriendly}})
  • Critical

    Only our Business hosting plan users can select critical ticket priority.

    You need immediate attention to your ticket – A dedicated queue only available to our premium customers.

  • High

    A server or service is down, causing major service impact (and I’m not blocked by the firewall).

  • Normal

    This isn’t urgent, I’d be happy for you to get back to me within 24 hours.


High priority ticket notice: This will jump your ticket to a dedicated high priority queue. Critical priority ticket notice: This will put your ticket to the top of the queue and is only available to our premium customers.