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DC Support Technician
- 3-month probation followed by full-time position
- 20:00 to 08:00, Thursday to Sunday (nights)
- Onsite, Bermondsey, London (UK)
£18,000 - £24,000
We are looking for a bright, experienced and autonomous support engineer to provide professional technical support to our customers out-of-hours, working from our high-specification data centre and NOC in Bermondsey, London.
This will primarily consist of providing ticket and phone support to Krystal’s large cloud hosting and VPS customer base, working as part of a growing support team based both remotely and on-site at the data centre.
Applicants will be directly employed by Krystal, however their duties will extend to providing the same level of enterprise support to Netwise Hosting’s colocation
and dedicated server clients, which includes providing remote hands and the handling of client access to site.
Additionally, applicants will take responsibility for monitoring critical data centre infrastructure and following the necessary procedures to fault resolution, ensuring that customer expectations are met or exceeded at all times.
This role is a joint technical support venture between Krystal and Netwise Hosting, with responsibilities spanning both organisations.