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Web Hosting Technical Customer Support Agent
- 3-month probation followed by full time position
- 1 x Thursday to Sunday 18:00 to 06:00 (night shift)
- 1 x Saturday to Tuesday 18:00 to 06:00 (night shift)
- Bermondsey, London (UK)
£18,000 - £24,000
We are looking for two customer support agents to join our friendly team of highly skilled staff. Your primary role is to provide support to our 20,000+ clients via tickets, live chat and phone. As a result you must be organised, efficient and customer focused. Once up to speed we expect our support staff to be able to handle 90%+ of incoming requests without needing to escalate. Our fleet runs cPanel and a LAMP stack, so familiarity with these technologies is essential.
You’ll also be required to act as remote eyes and hands around the DC floor. Everything you need to know will be taught on the job and there's scope for additional training via courses to develop your career.
Based out of our Bermondsey office/datacentre, you would join a company of 25 like-minded individuals, most of who work remotely. You will work alongside a colleague each shift.