Based on site in our London data centre, you will be working with both Krystal and Netwise, primarily providing technical support for Krystal and Netwise clients via support tickets, live chat and phone support and also providing remote hands within the data centre itself when required. London weighting & housing assistance included with role.
Date posted: March 20th, 2018
We are looking for a full time senior support technician to join our friendly team of highly skilled staff. This role will involve answering support tickets, live chats and support calls as part of the main tasks throughout the day. You must be organised, efficient and customer focused.
Date posted: March 20th, 2018
If you have previous experience in web hosting and are interested in joining an innovative and highly motivated team then please click the 'Apply Now' button and send us through your CV.
At Krystal we really do believe that our amazing growth and reputation is directly down to our amazing team and as such we love nothing more than to thank everyone involved by having regular family outings.Our most recent events include:
Due to remote working, travel and accommodation is covered by us as part of our thank you to our staff :)
Our team is like a family, we support and encourage one another. Working with like minded individuals makes each day at Krystal fun and exciting. We also host regular pizza nights as no army likes to march on an empty stomach as they say!
We offer 31 days paid holiday plus additional loyalty days accrued the longer you are part of the team. We also have a buy back system so if you don’t use your additional days, you’ll automatically be paid for working them!
And we don’t necessarily mean doing yoga at our desks! We do really mean we have an empathetic work environment and we appreciate unexpected things happen, often at the last minute, so our dedicated team manager is always on hand to help at those times.
We use a wealth of technology to stay connected to our work colleagues, to keep our team in touch with each other throughout their shifts. Remote working can feel lonely sometimes, so we’ve created virtual environments for our team to hangout to maintain social camaraderie through the day in between our family gatherings. Bringing us nicely on to the next perk...
We try to regularly get the whole team together for special events including the annual Krystal birthday party and of course Krystmas (™ pending). We pay for travel and accommodation for our remote working staff to ensure everyone has the opportunity to join and we try to offer a diverse range of events throughout the year to ensure there is always something for everyone.
We encourage our team to be innovative and creative, to learn and to grow with our full support. We encourage independent thinking and discussion amongst the whole team and as we have a flat organisation structure this means any ideas you may have will go straight to the top as they say! You’ll be a part of a growing company and you’ll see your own ideas potentially implemented and your work directly contribute to the company's success.
“The driving force behind my joining Krystal was the company ethics and the attitude of the whole team, I knew I’d be helping customers and could go the extra mile unrestricted when needed in the interest of the customer. Everybody within the company is valued and you genuinely feel like you’re a part of the success when you see it growing. With employees spanning the length of the UK there’s a good variety of people, great progression and rewards for those that work hard.” Kris, Support Technician
“From the moment you join the team you will realise there is something unique about Krystal. The company ethos is driven from the top down and permeates every aspect of your working day.
Resolving issues and maintaining positive relationships with clients are prioritised over pushing services & sales.
Having the autonomy to make decisions on an individual basis allows for greater flexibility and a more personal, engaging and enjoyable experience for us as well as our clients.
Working with some advanced wizards can't hurt my career prospects either. ” Kevin, Support Technician
“Krystal is a gem of a company to work for - you really do feel valued, and this helps you give the best experience possible to our customers. I’m also always learning and developing new ways of tackling queries that come up. Also, even though the team are based all over the UK, I feel like I’m working in a great team environment, where I’m rewarded for success & hard work but can also have a laugh too. Overall, I love it here, if you’re motivated, hard working and a team player, you’ll feel right at home!” Mike, Support Technician
“I can honestly say that Krystal is the first company I have worked for that is truly customer and employee focused, employees are challenged to take charge of personal development so you can expect to learn new skills quickly and be persistently rewarded for doing so. Our team is like a family and we regularly have meets where employees can meet up, relax, and have a great time.” Jordan, Support Technician
“I started working at Krystal over 5 years ago now and I can honestly say I’ve loved every second of working here. I’ve learnt a vast range of skills and every single day brings new and exciting challenges. I have an incredibly diverse role within the company meaning no day is the same and I have the honour and privilege of managing a truly wonderful team. Krystal really is like one big family” Emma, Team Manager